You've heard of OM? How about Ops Manual? How about Operations Manual? Well, it's all the same. It's basically a collection of the steps that you need to take to perform a task, well, give and take a few more in-depth definition. Just heard that we're changing the name from OM to OCM; Operations and Compliance Manual!! Makes sense. After all, in the finance industry, and in all regulated industry, to do business you must comply with the various regulations!
But it ain't easy to instill this sense of seriousness and importance in such OCM. Nowadays, it seems that we are looking for instantaneous things. Instant noodles? Fast food? Expressways? Panadol Fast? On the go? Looks like we like to learn something instantaneously. We prefer to learn from someone and start doing straight off! I mean, a fresh graduate was recently reading notes, ready books, reading lecture notes. Learning from reading all the materials. Yet, when they join the workforce, it's "don't bother me with reading, show me and I'll do". Granted that showing how to perform a task is a must. Nonetheless, one should not belittle knowledge captured in black and white!
I partly blame the way we usually write those OCM. Boring and wordy. But it should not be this way. It can be better. It can be interactive. It can contains lots of diagrams such as business process flows. It can have screen shots.
Well, that's at least what I want to achieve. The knowledge of a department MUST be captured in those words and diagrams else we will never move forward and will stall and we will keep "re-learning" and "re-teaching" the same stuffs.
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