Moshi moshi

Ok, go ahead... kill me. That's probably the only Japanese that I know how to write cos I have a colleague who always uses these words. Hold on... do they exist?

We received 3 Japanese guests on Wednesday night. We went to fetch them at the airport at around 12:00, and that's am. Well, it was past 3am when I finally slept. Three ladies (mom+2 daughters), friends of my mother-in-law friend or something like that. Friendly people thought they do not speak much of English. But hey, they speak Japanese! You know, there was a period in time, around the time I was in Uni, that the Japanese language was really in vogue. Every studends seem to be taking it as elective. I think that nowadays, it might not be so much. Maybe I'm wrong.

The last 2 nights were tiring. We just came back from the Night Safari...well, not just cos it's 1:30am now! We were probabaly all too tired because though we spent nearly 3 hours there, we barely visited half of the attractions. That's a pity. We spent around 45min waiting... waiting to watch the "show" and waiting to go on the tram etc. We spent only 15 minutes walking. Was so hungry that I opened a can of sardines, spread them over crackers and ate at least.. well, at almost a whole packet. So now, I'm kind of full and not prepared to sleep. My missus is sleeping soundly.

Work over the past 2 days was hectic. Hah, sounds like broken record. Had another complaint to handle and took some time drafting a letter. Finally let our front office to handle the client. One of the thing to be aware is that for cooperation to be effective, there must be alignment of interests, especially in a same-level work relationship.

The last few days, and the last few "issues" really re-inforce Murphy's law; that whatever "bad" you think will happen, will happen, and at the worst possible time!

There are always ways to improve and to prevent the root cause or root problem. The key is really execution. And the key to execution is people and process. You don't have the right people, you don't anything done. You have the right people, you must have the right process for them to follow and to flourish and ensure that there is accountability. Else, the whole thing is not sustainable and will crumble like a playing card palace.